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Shipping & returns
expand_moreIf you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase.
You can return your product for store credit, a different product, or a refund to the original payment method.
POP! Hello Kitty Gold Medal (Flocked) Vinyl Figure – Shop Exclusive - 4000 Pcs Limited Edition
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Can’t find the answer you’re looking for? Visit our FAQs or chat with our friendly team
What payment methods do you accept?
expand_moreWe accept Shop Pay, Apple Pay, and Google Pay, as well as all major credit and debit cards. Payment options are available at checkout.
How long will it take to ship to me?
expand_moreOrders are processed within 1–3 business days. US delivery takes 3–5 business days after processing. International orders take 10–25 business days. You'll receive a tracking number via email once your order ships — please allow 24–72 hours for tracking to update.
Do you offer a free shipping?
expand_moreShipping rates are calculated at checkout based on your location and order. We occasionally offer free shipping as part of promotional offers, so keep an eye out for those!
What is your guarantee and refund policy?
expand_moreWe offer a 30-day return policy. Items must be in their original condition, unused, with tags and original packaging. To start a return, contact us at admin@urbanstoragellc.com. Refunds are processed within 10 business days of approval. Please note that sale items and gift cards are non-refundable.
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